995638 
Book Beyond the call : why some of your team go the extra mile and others don't show / Marc Woods and Steve Coomber.
Associated Name: Coomber, Stephen.
Publication year: c2013.
Language: English
Call Number HD66 .W66 2013
Media class: Book
Publisher: Chichester : Wiley
ISBN: 9781119962588 1119962587
Extent: vii, 224 p. : ill. ; 22 cm.
Description:
Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer. This book uses case studies, the real-world stories of real managers, and groundbreaking research from NYU's Stern School of Business, to answer important questions about performance and offer real solutions for building high-performing organizations and teams. This book will show you how to coax every member of you team to do more, leaving behind mediocrity for excellence.
Discretionary effort and the case of the mysterious Mr. Underhill -- A manifesto for discretionary effort -- Free to decide -- Getting to know you -- Putting others first -- Fair's fair -- Team talk -- The importance of trust -- Next steps.
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