994113
Book:Restoring trust in organizations and leaders : enduring challenges and emerging answers / edited by Roderick M. Kramer and Todd L. Pittinsky.:c2012. Book Restoring trust in organizations and leaders : enduring challenges and emerging answers / edited by Roderick M. Kramer and Todd L. Pittinsky.
Restoring trust in organizations and leaders : enduring challenges and emerging answers / edited by Roderick M. Kramer and Todd L. Pittinsky.
Associated Name: Kramer, Roderick M. 1950-
Associated Name: Pittinsky, Todd L.
Publication year: c2012.
Language: English
Call Number HD58.7 .R48 2012
Media class: Book
Publisher: New York : Oxford University Press
ISBN: 9780199756087 0199756082
Extent: ix, 284 p. ill. ; 25 cm.
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Description:
The decline of public trust in contemporary institutions is a multifaceted phenomenon. Here is a compelling and mind-opening mix of theory, examples, and practical prescriptions for the critical social problem of restoring public trust in organizations, institutions, and their leaders.
Introduction : restoring trust in organizations and leaders / Roderick M. Kramer and Todd L. Pittinsky -- Understanding why trust is a problem : theoretical frameworks and conceptual issues. Moral bases of public distrust : politics, partisanship, and compromise / Ronnie Janoff-Bulman and Michael T. Parker -- "My trust needs to be earned, or I don't give it" : youths' mental models of trust / Margaret Rundle, Carrie James, Katie Davis, Jennifer O. Ryan, John M. Francis, and Howard Gardner -- "I'll pay attention when I'm older" : generational differences in trust / Katie Davis, Jennifer O. Ryan, Carrie James, Margaret Rundle, and Howard Gardner -- Institutional trust failures : insights and lessons from the 9/11 intelligence failures / Roderick M. Kramer -- Emerging perspectives on trust repair. The art of the apology : the structure and effectiveness of apologies in trust repair / Roy J. Lewicki and Beth Polin -- Risky trust : how multi-entity teams build trust despite high risk / Faaiza Rashid and Amy C. Edmondson -- The elasticity of trust : how to promote trust in the Arab Middle East and the United States / Iris Bohnet, Benedikt Herrmann, Mohamad Al-Ississ, Andrea Robbett, Khalid Al-Yahya, and Richard Zeckhauser -- Building and rebuilding trust : why perspective taking matters / Michele Williams -- Restoring institutional trust after the Global Financial Crisis : a systemic approach / Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann -- Understanding threats to leader trustworthiness : why it's better to be called "incompetent" than "immoral" / Kimberly D. Elsbach and Steven C. Currall -- How victims' motives influence the effect of apologies : a motivated trust-repair model / David De Cremer and Pieter Desmet -- Breaking the vicious cycle of low trust in decision-making authorities : it's what they do and how they do it / Joel Brockner and Emily C. Bianchi.

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