Book Credibility : how leaders gain and lose it, why people demand it / James M. Kouzes, Barry Z. Posner.
Publication year: c2011.
Call Number HD57.7 .K68 2011 ; HD57.7 .K678 2011
Media class: Book
Edition: 2nd ed.
Publisher: San Francisco, Calif. : Jossey-Bass
ISBN: 9780470651711 0470651717
Extent: xxi, 250 p. ; 24 cm.
"Kouzes and Posner reveal how leaders can restore trust and confidence, and take actions needed to strengthen credibility over time. Featuring in-depth interviews with international leaders from the business, government, education, and nonprofit sectors, this all-new edition contains personal stories and ... examples of the key actions and behaviors of credible leaders who get extraordinary things accomplished"--Dust jacket.
Introduction : on credibility and the restoration of trust and confidence -- Leadership is a relationship -- Credibility makes a difference -- Discover your self -- Appreciate constituents -- Affirm shared values -- Develop capacity -- Serve a purpose -- Sustain hope -- The struggle to be human -- Epilogue : character counts.