1115056 
Book Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner.
Associated Name: Posner, Barry Z.
Publication year: c2003
Language: English
Call Number HD57.7 .K679 2003
Media class: Book
Edition: 1st ed.
Publisher: San Francisco : Jossey-Bass
ISBN: 0787964638 9780787964634
Series title: Jossey-Bass business & management series
Extent: xx, 203 p. ; 21 cm.
Description:
Advising mutual respect and recognition of accomplishments, this book shows how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, the authors show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives a thoughtful approach to motivating individuals within an organizational structure.
1. The heart of leadership -- 2. The seven essentials of encouraging -- 3. The encouragement index -- 4. The first essential : set clear standards -- 5. The second essential : expect the best -- 6. The third essential : pay attention -- 7. The fourth essential : personalize recognition -- 8. The fifth essential : tell the story -- 9. The sixth essential : celebrate together -- 10. The seventh essential : set the example -- 11. Finding your voice -- 12. 150 ways to encourage the heart.
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